Enriching Community Profiles
Department of Families, Fairness, and Housing
Overview
The Department of Families, Fairness, and Housing engaged Ethnolink to conduct community consultation for a series of community profiles aimed at providing insights into multicultural communities in Victoria. The project sought to ensure the accuracy of information, cultural resonance and inclusivity, and engagement preferences for 37 community profiles. Through targeted consultations with 53 community participants, Ethnolink facilitated valuable feedback to enrich the profiles with authentic insights and perspectives.
Challenge
The challenge for the Department of Families, Fairness, and Housing was to accurately represent diverse communities in their profiles while ensuring cultural sensitivity and inclusivity. With numerous community groups and ancestries to cover, as well as varying communication preferences, there was a need to gather authentic feedback to validate the accuracy of the profiles and identify any errors or omissions. Ensuring that the profiles resonated with each community’s unique cultural heritage and preferences was paramount.
Solution
Ethnolink recruited 53 community participants from the target community groups to provide feedback on the profiles via surveys. These surveys were designed to assess the accuracy of ancestry information, evaluate cultural appropriateness, and gather insights into communication and engagement preferences. Ethnolink’s extensive experience in multicultural communication ensured that the consultations were conducted sensitively and effectively, fostering open dialogue and authentic feedback from community members.
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