The primary role of the Account Manager, Translations & Communications is to achieve individual and team sales targets by advising clients on translation and communications solutions. This role involves understanding client needs, scoping translation projects, preparing quotes and sales proposals, and building strong client relationships through online and face-to-face meetings. You will work closely with government and not-for-profit clients to develop tailored solutions that meet their objectives.

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The Head of Account Management leads Ethnolink's Account Management business unit and is responsible for the overall commercial performance of existing client relationships across the organisation. This role oversees client relationships, revenue growth, account development and commercial performance to ensure clients receive exceptional service while achieving sustainable revenue, profitability and long-term partnerships. This is a senior leadership role requiring strong commercial judgement, strategic relationship management and the ability to lead and develop a high-performing team. The Head of Account Management works closely with senior management to align account management strategy with wider business goals, strengthen client relationships and support Ethnolink's continued growth.

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If you are a tech-savvy, professional translator who maintains high standards and is open to learning new technologies, apply to join our pool of freelance translators. We work with governments, not-for-profits and private organisations, translating across any topic, any medium of text and any language. Our applications are open to translators across the globe. A NAATI Certification is highly desirable, in languages where NAATI credentialing exists.

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