ISO Certifications and Memberships

Ethnolink is proud to be certified to ISO 17100, the international standard for translation services. From personal documents to large-scale government campaigns, every translation project follows internationally recognised quality processes. We work with qualified linguists, apply rigorous quality assurance and deliver translations that are accurate, consistent and culturally appropriate. For our clients, that means confidence that their message will be understood by the people it is intended to reach. and competent linguists and project managers, so you can rest assured that translations will be accurate, consistent and culturally appropriate, whether you need the translation of a personal document or a nationwide campaign.

Ethnolink is proud to be certified to ISO 18587, the international standard for the post-editing of machine-translated content. This certification demonstrates our commitment to combining the efficiency of machine translation with the expertise of professional linguists. Our post-editing workflows follow internationally recognised quality standards, ensuring translations are accurate, culturally appropriate and fit for purpose. For our clients, this means they can confidently use machine translation where appropriate, without compromising quality.

ISO 20252 is the international standard for market, opinion and social research that assures high-quality, transparent and reliable research outcomes. The standard demonstrates robust research methodologies, ethical data collection and management practices, and effective quality assurance processes throughout the research lifecycle. For Ethnolink, this means every research project is delivered using clearly defined methodologies and rigorous quality controls. From project planning through to analysis and reporting, our team follows established processes to ensure research is conducted ethically, consistently and in line with industry best practice. All research projects are managed by experienced researchers and project managers who are committed to maintaining the highest standards of quality and integrity. This gives clients confidence that the insights from community consultation and engagement are accurate, reliable and representative of their target multicultural audience.

ISO 27001 is the internationally recognised standard for information security management systems. It demonstrates that an organisation has robust processes in place to protect sensitive information and manage information security risks. For our clients, this means you can trust Ethnolink to handle your data securely. From client documents and translations to research and community consultation projects, we follow internationally recognised information security practices to protect sensitive information and reduce risk.

Ethnolink is proud to be a NAATI-Endorsed Language Service Provider, recognising our commitment to delivering professional, high-quality language services. The endorsement demonstrates that we meet NAATI's standards for quality assurance, governance, practitioner engagement and information security. Wherever possible, we engage NAATI-certified translators and interpreters and follow rigorous quality management processes throughout every project. For our clients, this provides confidence that their language services are delivered by a trusted provider committed to quality, professionalism and continuous improvement.

Ethnolink is proud to be a member of The Research Society, Australia's peak body for research and insights professionals. Our membership reflects our commitment to high-quality, ethical and evidence-based research. It keeps us connected to industry best practice and supports our work in delivering trusted community consultation and multicultural research that helps clients make informed decisions.

Ethnolink is proud to hold the ADIA Trust Mark, awarded by the Australian Data and Insights Association to organisations that demonstrate the highest standards of ethics, privacy and professional practice in research. For our clients, this provides confidence that our research and community consultation services are conducted responsibly, with strong governance, rigorous privacy protections and a commitment to industry best practice.