NAATI’s Language Service Provider Endorsement Model

What should public sector organisations look for when procuring language services, including translation and interpreting?

Watch this webinar from Ethnolink and NAATI exploring NAATI’s recently launched NAATI Language Service Provider (LSP) Endorsement Model and what it means for government, public sector and not-for-profit organisations.

Language services procurement carries real responsibility. Effective language services procurement can support quality, consistency, accountability, cultural accuracy and community trust, while poor procurement decisions can increase risk, create confusion, weaken accessibility and lead to poorer outcomes for the communities the communication is intended to reach.

This free recorded webinar brings together representatives from NAATI and Ethnolink for a practical panel discussion on professional standards for language service providers, procurement confidence and the future of Australia’s language services sector.

Facilitated by Cameron Darke, Head of Growth and Impact at Ethnolink, the panel features Sarah Lattimore, NAATI’s LSP Endorsement Manager, and Michael Nemarich, Chief Operating Officer at NAATI, followed by a live audience Q&A recorded during the original session.

Whether you work in public sector procurement, communications, marketing, community engagement, health promotion, digital, accessibility, policy, service delivery or project management, this recorded webinar will help you better understand how to procure language services with confidence.

What You’ll Learn

• An overview of NAATI’s Language Service Provider Endorsement Model
• Why the Endorsement Model matters for public sector procurement
• How endorsement supports quality assurance, reporting, governance and risk reduction
• What public sector buyers should look for when choosing a language service provider
• How aligning procurement processes with the Endorsement Model can support improved service delivery
• The difference between transactional suppliers and strategic language services partners
• How certification pathways, practitioner shortages and workforce challenges are shaping the future of the sector
• What good language services procurement looks like in 2026